Barangay Bula Online Services – Terms of Service and Privacy Policy
1. Introduction & Scope
These Terms of Service (“Terms”) and Privacy Policy (“Policy”) govern your use of the Barangay Bula Online Services Portal (the “System”), which includes online requests for barangay certificates and documents, facility reservations (e.g., gymnasium), and related services. By creating an account or using the System, you acknowledge that you have read, understood, and agree to these Terms and this Policy.
2. Eligibility & Account Registration
You must provide accurate and complete information when registering and when submitting requests.
You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.
We may suspend or terminate accounts that provide false information, violate these Terms, or abuse the System.
3. Email Verification & Notices
You must verify your email address to activate your account and receive status updates, reminders, and official notices.
Transactional messages (e.g., verification links, reservation notices, status updates) will be sent to your registered email.
4. Acceptable Use
You agree not to:
Impersonate another person or misrepresent your affiliation with any entity.
Interfere with or disrupt the System, servers, or networks.
Upload or transmit harmful code (e.g., malware).
Attempt to gain unauthorized access to the System or other user accounts.
5. Services & Processing Times
Processing times and availability are subject to barangay schedules, public holidays, and operational constraints.
Submitting a request does not guarantee approval; approvals are subject to barangay policies, documentary requirements, and verification.
6. No Refund Policy (Certificates and Gymnasium)
All payments are final and non-refundable.
This includes fees for certificate requests, facility reservations (including gymnasium bookings), and any related service charges.
Rescheduling or cancellations, if available, are subject to barangay policies and scheduling constraints; fees will not be refunded under any circumstances.
7. Fees & Payments
Official fees are set by the barangay and may change without prior notice. Any change will apply prospectively.
You are responsible for any charges and taxes associated with your transactions.
8. Data We Collect (Privacy)
We collect and process the following data to deliver services:
Identity & Contact: name, address, contact number, email, age/sex (if applicable), and related demographic information.
Service Data: request types, supporting details, timestamps, reservation schedules, and status updates.
Account & Security: username, hashed password, verification tokens, login timestamps, and IP/user-agent metadata.
Uploads: profile photo and any attachments required to process your request (if any).
9. Purpose & Legal Basis
We process personal data to:
Provide and manage online barangay services;
Authenticate users, prevent fraud/abuse, and ensure system security;
Communicate request updates and official notices;
Comply with legal obligations and maintain barangay records.
Processing is based on your consent, performance of a public task, and/or compliance with law.
10. Data Sharing & Disclosure
We may share data with:
Authorized barangay personnel for verification and processing;
Law enforcement or other government agencies when required by law;
Service providers acting on our behalf (e.g., email delivery), bound by confidentiality and data protection obligations.
We do not sell your personal data.
11. Data Security
We implement appropriate technical and organizational measures (e.g., encryption in transit, hashed passwords, access controls, logging) to protect your data against unauthorized access, alteration, disclosure, or destruction. No method is 100% secure; you also play a role by safeguarding your credentials.
12. Data Retention
We retain data for as long as needed to deliver services, comply with legal obligations, resolve disputes, and enforce policies. Retention periods may be affected by applicable laws and barangay record-keeping requirements.
13. Your Rights (Philippine Data Privacy Act of 2012)
Subject to law, you may:
Access and request a copy of your personal data;
Request correction of inaccurate or incomplete data;
Withdraw consent to processing (where applicable);
Lodge a complaint with the National Privacy Commission (NPC).
Requests may be sent to the Contact Information below.
14. Cookies & Logs
The System may use cookies or similar technologies to maintain sessions, enhance functionality, and collect usage analytics for security and service improvement.
15. Limitation of Liability
The System is provided “as is.” To the maximum extent permitted by law, Barangay Bula is not liable for any indirect, incidental, or consequential damages arising from your use of or inability to use the System, service schedules, processing delays, or third-party actions.
16. Changes to These Terms & Policy
We may update these Terms and this Policy to reflect changes in services, laws, or operational needs. Material changes will be posted on the System with a new effective date. Continued use after changes constitutes acceptance.
17. Contact Information
For privacy or service inquiries, requests, or concerns, you may contact:
Barangay Bula – Online Services
By checking “I agree” you confirm that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.
